1541 PRODUCT SPECIALIST ENGINEER (18022)

Requirements:
• Desired Master of Science (equivalent to Engineering degree in Brazil) or ongoing course – Electrical or Mechatronics;
• Depth technical knowledge on truck vehicle systems within its area of operation (Electric and Electronics, desirable knowledge on BEV) including analysis capability for identification and troubleshooting;
• General knowledge of truck applications (specifications, load capacity, etc.);
• Fluency in English is fundamental, additional language skills (Spanish) are appreciated;
• Competent computer skills in Microsoft Outlook, Word, Excel, and PowerPoint;
• Knowledge of the technical support process (Argus Dealer);
• Knowledge in Power BI to deal with TS performance dashboard;
• Knowledge of support systems Argus QJ, Argus DQR, QRS, Volvo Portal, LVD, VDA +, KOLA, Impact, etc.;
• General knowledge of the Dealer network for sponsorship approach to Dealers and Markets;
• Commercial Vehicle driver’s license (preferred).


Activities:
• Support Dealers and Markets to resolve all heavy-duty and medium-duty Electric and Electronic related problems that might occur in customer trucks;
• Support Truck BEV (Battery Electric Vehicles) running in LAM;
• Develop containment actions to temporarily resolve customer issues;
• Act as the key person representing the market/end-customer in different product quality forums within GTT;
• Attend product quality conferences presenting the latest news and solutions to customers;
• Analyze and work with support systems remotely from the office;
• Travel occasionally to investigate and resolve problems at customer location.